Refund policy

πŸ“¦ Returns & Refunds Policy

Charlotte Street Magazine

🧾 Overview

We strive to deliver high-quality magazines and a smooth customer experience. Due to the nature of printed publications, most items are final sale, except in specific circumstances outlined below.

βœ… Eligible Returns

We accept returns only if:

  • πŸ“• Your item arrives damaged or defective
  • πŸ” You receive an incorrect magazine

πŸ‘‰ In these cases, we will provide a replacement or full refund at no extra cost.

πŸ“‹ Return Conditions

To qualify for a return:

  • πŸ“¦ Item must be unused and in original condition
  • ⏱️ Request must be made within 14 days of delivery
  • 🧾 Proof of purchase is required (order number or receipt)

🚫 Non-Returnable Items

We cannot accept returns for:

  • πŸ’» Digital magazines or subscriptions
  • 🏷️ Items marked β€œFinal Sale” or β€œNon-Returnable”
  • βŒ› Items reported after 14 days from delivery

πŸ‡¬πŸ‡§ UK (National) Policy

For orders within the United Kingdom:

  • Returns are only accepted for damaged, defective, or incorrect items
  • All other purchases are final and non-refundable

πŸ‡ͺπŸ‡Ί European Union – 14-Day Cooling-Off Period

If your order is delivered within the EU, you are entitled to:

  • 🚚 Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
  • ❌ Original shipping fees are non-refundable unless the return is due to our error

Conditions:

  • Items must be unused, in original packaging, and resalable
  • Proof of purchase is required

🌍 International Orders (Outside UK & EU)

For all other international customers:

  • Returns are only accepted for damaged, defective, or incorrect items
  • 🚚 Customers are responsible for return shipping costs (unless it’s our error)

πŸ”„ How to Return an Item

1. Request a Return

πŸ“§ Email: info@charlottestreetmagazine.com
Include:

  • Order number
  • Description of the issue
  • Photos (if applicable)

2. Get Approval

  • You’ll receive a Return Authorization Number
  • Instructions for returning your item

3. Send Your Item

  • πŸ“¦ Pack securely
  • πŸ”’ Include your authorization number
  • 🚚 Use a trackable shipping service

Return Address:
66 Charlotte Street
London, W1T 4QE
United Kingdom

πŸ’³ Refunds & Replacements

  • βœ”οΈ Once received and inspected, we’ll notify you
  • πŸ’° Approved refunds processed within 5–10 business days
  • πŸ” Replacements shipped promptly where applicable

🚚 Shipping Costs

  • Customers pay return shipping unless the issue is our fault
  • ❌ Original shipping fees are non-refundable (except for errors)

πŸ›οΈ Pick-Up Orders

  • πŸ“… Collect within 7 days of notification
  • Orders not collected in time may no longer be held

Cancellations:

  • ⏱️ Cancel within 2 hours for a full refund
  • ❌ After 2 hours or notification, orders are non-refundable

πŸ“ž Contact Us

Need help? We’re here for you:

  • πŸ“§ Email: info@charlottestreetmagazine.com
  • πŸ“± Phone: +44 7459 749973 / +44 20 7636 4270
  • πŸ“ Address: 66 Charlotte Street, London, W1T 4QE, UK